Maruti Suzuki Recall 9,125 Vehicles; Brezza, Ciaz, Ertiga, XL6, Grand Vitara Affected

The latest recall affects the following Maruti Suzuki vehicles:

• Brezza
• Ciaz
• Ertiga
• XL6
• Grand Vitara

Only some of the vehicles Maruti Suzuki manufactured between 2nd and 28th November, 2022 have the problem and need the part replacement. Maruti Suzuki representatives will contact the owners who need to visit the workshop and book an appointment.

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What Is A Recall?

Recalls are a normal part of the standard operating procedure for car manufacturers around the world. When carmakers notice that a particular part is not meeting the quality standards, they get the supplier to provide them with replacement parts. The carmakers then reach out to the affected customers and replace the part at the workshop.

From a manufacturer’s perspective, recalls are expensive and cost them and their suppliers a lot of money. Every man hour used to fix a vehicle at the workshop for free is a man hour that could have turned a profit. But the long-term implications of a part failure are too big compared to the short-term cost, customer inconvenience and some risk to the brand image.

Also Read: Maruti Suzuki Brezza Petrol Variants Explained - Which One To Buy?

Maruti Nexa Grand Vitara Petrol Variants Explained - Which One To Buy?

Are Recalls Bad?

There are 2 ways to see a manufacturer who doesn’t issue recalls:

1. They have the best quality checks in place. So, they never need a recall in the first place.
2. They also have issues with their cars, but they’re not willing to make that information public to maintain the desired brand image. So, they:
   1. Quietly address the issue as and when the customer visits the workshop for a routine service

Or

2. Let the problem get worse and address it on a case-by-case basis as and when a customer runs into the problem.

For a non-critical problem, such as replacing the parcel tray bush to minimise rattling, the approach in point 2-a is perfectly acceptable. But it’s best to issue a recall and fix the vehicles for anything critical related to the customer safety and vehicle reliability.

While we’d like to assume that the carmaker not issuing a recall is in a better position, it’s the transparency that deserves respect and earns our trust. If a manufacturer notices a problem and actively fixes it for customers before it gets worse, then we can trust such a carmaker to take care of our vehicles even after the warranty expires.

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