Maruti Suzuki is not only focusing on the launch of new products but also preparing to enhance the after sales experience for its customers. The automaker has launched what they call the "Royal Platinum Extended Warranty Program" that covers the vehicle for five years or 1 lakh kilometres, whichever is earlier on "unexpected repairs".
Maruti Suzuki’s Royal Platinum Extended Warranty is poised to be the best-in-class programme for car buyers as it offers extended coverage for both periods and kilometers, warranty coverage for high value parts, free emergency road side assistance and widest service network. It also offers protection for additional period and kilometers, covering high value parts such as compressor, ECM, turbo charger assembly etc from any manufacturing defects.
Announcing the Royal Platinum Extended Warranty, Partho Banerjee, Executive Vice President (Service), Maruti Suzuki India, said: “The cost of ownership is an important aspect in buying and maintaining a car for the customers. The Royal Platinum Extended Warranty programme aims to give extended assurance to our customers. This unique programme is aimed to deliver extended peace of mind while customers continue to enjoy unmatched service experience of Maruti Suzuki car care at our dealership network.”
Other than providing free emergency on-road service, it also joins the existing Platinum (four years/80,000 kms) and Gold (three years/60,000 kms) extended warranty programmes. Customers enrolled under Gold and Platinum Extended Warranty can upgrade themselves to Royal Platinum at a nominal cost.
The automaker currently retails around 1.2 lakh vehicles monthly and about 70 per cent Maruti Suzuki customers opt for extended warranty programme. However, while all the three warranty plans will be available for all the models sold through the Arena outlets, according to the Nexa website, the Gold plan will not be offered on the Nexa models. The cars sold under the Nexa channel are S-Cross, Baleno, Ignis and Ciaz.