Tata Motors has reinforced its program of Mobile Service Vans (MSV). Known as Tata Care Mobile Service Van (Car Assist and Repair Expert) - an administration for clients in a hurry, the Company is putting forth advantageous administration arrangements crosswise over 42 areas in numerous urban areas.
Tata Care is intended to give periodical administrations (plan free and paid administrations) to Tata Motors' traveler vehicles. Through Tata Care, different administration vans are sent to satisfy the prerequisites of clients in a hurry or for clients who are not ready to make a trip to the closest administration station. Every periodical administration can be profited at a client's doorstep through a group of exceptionally prepared mechanics.
Commenting on Tata Care, Subhajit Roy, Senior General Manager & Head Customer Care, Tata Motors said "Tata Care is an initiative that is aimed at providing convenience and ease to customers for their basic servicing needs across India. It aims to provide the convenience to those customers, who are unable to get their vehicles serviced regularly due to paucity of time or their inability to visit the service centers. Keeping our customers at the centre of our business and encouraging them to keep their vehicles healthy, we have curated customized offerings that will work towards strengthening and improving our customer service initiatives. With and aim to better our services, Tata Motors will continue to innovate and build solutions which are aimed at increasing convenience and offering world-class after sales services.”
To empower this administration, clients can visit the web based booking section on the Tata Motors Service site. These administration vehicles are anything but difficult to situate as they are fitted with trackers to give constant information to dealerships. The dealerships are then ready to give the area of the closest administration van to its clients in this way giving a consistent and helpful experience. Notwithstanding MSVs, the internet booking likewise offers gets and drop office of the vehicle from the home of the client.
Effectively working crosswise over 38 urban areas in India, Tata Care's versatile administration vans likewise go about as an income age mechanism for channel accomplices and help decongesting workshops which results in speedier turnaround time for vehicles with longer overhauling needs.
In a steady undertaking to offer its clients with world-class after deals administrations, Tata Motors has verified a reasonable second position with a score of 874 (above industry normal of 838) in the esteemed J.D. Power CSI Study. In its 22nd year, the examination estimates new-vehicle proprietor fulfillment with the after- deals administration process by inspecting dealership execution in five elements (recorded arranged by significance): administration quality (30 per cent); administration inception (18 per cent); administration office (18 per cent); administration consultant (17 per cent); and vehicle get (17 per cent).
Tata Motors has a countrywide nearness with more than 575 touch points, taking into account clients with its extensive system of workshops and gives consistent quality- driven support of its clients. Stay tuned to V3cars.com for further updates from Tata Motors.