Maruti Suzuki Service Record 24.5 Lakh Vehicle In A Month (Press Release) | V3Cars

Also Read: 2025 Tata Harrier Scores 5-Star Bharat NCAP Rating

Note: Buy Used Car Online in Delhi NCR – Explore second-hand cars with verified listings

Here’s what Maruti Suzuki have to say about the record-breaking month:

Maruti Suzuki India Limited (Maruti Suzuki) has achieved a new milestone  in after-sales service. The Company, through its network, has serviced over 24.5 lakh vehicles in a  single month, the highest ever in its history. The record was achieved in the month of May and entails  paid service, free service as well as running repairs. 

The Company, in its unwavering commitment to providing peace of mind to customers, has been  expanding its after sales network across metros, small towns and even reaching deep rural interiors  of the country. The vast network now stands at over 5,400 service touchpoints enabling the Company  to service a record of over 24.5 lakh vehicles in a month. 

Commemorating the milestone, Mr. Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki  India Limited said,

 

This is the first time in the Company’s history that we have serviced over 24.5 lakh vehicles in a month, an achievement that reflects scale, depth and efficiency of the service  network. It is a result of the tireless efforts of our service teams and dealer partners across the  country.

He added,

 

Good quality after-sales service is critical to maintain vehicle health, leading to a delightful car ownership experience and strengthen customer retention. Even before we started  mass sales of vehicles in India, our focus was on building a robust service network, a foundation that  continues to support us as we expand our business further. Going forward, we aim to expand our  service touchpoints to 8,000 by FY 2030-31^# and introduce innovative formats to cater to the  requirements of diverse customer needs. This will help in our EV launch as well. We are preparing  1,500 EV enabled service workshops covering over 1,000 cities with specially trained manpower and  special equipment to extend all EV related support to our customers.

Over the years, the Company, through its dealer partners, has introduced several innovative and  industry-first service formats, to address the smallest query to full-car service needs. These range  from traditional brick-and-mortar workshops to mobile workshops providing service at customer’s  doorstep. Additionally, a dedicated Quick Response Team (QRT) provides emergency on-road  assistance across the country. This vast service network becomes immensely significant to support  customers during a natural calamity. 

To enhance service operations, Maruti Suzuki has implemented AI-driven chatbots and voice bots.  Alongside, the workshop personnel are trained on latest technologies as well as soft skills. To  minimize downtime and quick service turnaround, the Company ensures quick availability of parts.  The high level of localization supports in making the parts easily available and affordable. 

Also Read:June 2025: BMW India Announce A Nationwide Monsoon Check-Up Camp

Note: Check Petrol, Diesel & CNG Prices in India – Stay updated with Petrol Prices, Diesel Prices and CNG Prices

Mileage Calculator – Easily calculate your car or bike’s average using fuel filled and distance covered